This is a follow-up post on the previous article related to the horrible customer experience delivered by KLM.
KLM is an european airline which is opened for almost 100 years but that is clearly not reflected in the customer support service. Continue reading “Updates on the Most comprehensive complaint ever – canceled flights, KLM and ignoring customer support”
Yes, you are reading it right – this is (probably) the most comprehensive airline complaint ever made. Why ? Because it shows an accurate picture of what really happened with a dose of constructive criticism.
- from the passengers perspective aka the customer – in terms of ALL losses and how to proceed in certain cases
- from the airline perspective – in terms of quality of services , process , communication and how can they improve
Continue reading “The most comprehensive complaint ever – canceled flights, KLM and ignoring customer support, risk management and incident response”
The backup process is probably one if not the most fundamental aspect of personal IT or personal information security – at the same time one of the most neglected aspects for both techs and non-techs. Continue reading “The all required backup process”
Given the wealth of useful and not-so-useful content we find on the internet, it comes down to selection and filtering to find out exactly what you are interested in, preferably, in the fastest/convenient way possible.
Continue reading “Goal Oriented Security News skimming”
A password manager can have multiple benefits, other than just its basic offering like secure storage of your credentials, generating random passwords and auto-completing input fields.
Continue reading “Side-benefits of using a Password Manager”
Continue reading “Email Malware – August 2017”
The below setup is what I use for PCs that need basic minimal protection against malware, without any, or with as less as possible, user intervention.
The software mentioned are recommended out of personal experience and based on what worked for myself, my users and my use cases. No affiliate/promo bs involved. Continue reading “Windows User Endpoint Security – basic, easy and free”
Timestamps – February 2017 to March 9-3-2017 + older ones on the same pattern from May 2016
Continue reading “Email scams – very sloppy Cerber dropper”
Timestamps – end of January 2017 – 26/1/2017 12:06 PM
Continue reading “Email scams – undelivered parcel”