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Updates on the Most comprehensive complaint ever – canceled flights, KLM and ignoring customer support

This is a follow-up post on the previous article related to the horrible customer experience delivered by KLM.

KLM is an european airline which is opened for almost 100 years but that is clearly not reflected in the customer support service. Continue reading “Updates on the Most comprehensive complaint ever – canceled flights, KLM and ignoring customer support”

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The most comprehensive complaint ever – canceled flights, KLM and ignoring customer support, risk management and incident response

Yes, you are reading it right – this is (probably) the most comprehensive airline complaint ever made. Why ? Because it shows an accurate picture of what really happened with a dose of constructive criticism.

  • from the passengers perspective aka the customer – in terms of ALL losses and how to proceed in certain cases
  • from the airline perspective – in terms of quality of services , process , communication and how can they improve

Continue reading “The most comprehensive complaint ever – canceled flights, KLM and ignoring customer support, risk management and incident response”