The most comprehensive complaint ever – canceled flights, KLM and ignoring customer support, risk management and incident response

Yes, you are reading it right – this is (probably) the most comprehensive airline complaint ever made. Why ? Because it shows an accurate picture of what really happened with a dose of constructive criticism.

  • from the passengers perspective aka the customer – in terms of ALL losses and how to proceed in certain cases
  • from the airline perspective – in terms of quality of services , process , communication and how can they improve

Continue reading “The most comprehensive complaint ever – canceled flights, KLM and ignoring customer support, risk management and incident response”

WordPress static content generator

Lately, I’ve been really interested in generating static content. Most websites out there are based on a CMS, WordPress going for 20% of all known websites, reason why I decided that would be useful to have a WordPress static content generator. There are a lot of solutions out there for generating static content and some have an option of importing your WordPress content, but I wanted to see how this can be done. Continue reading “WordPress static content generator”

E-mail server configuration – through trial and error

E-mail server configuration can be a pain. Spam was and still is a big problem, especially due to its volume, being almost half the size of all e-mail sent globally. Automated services, filters, reputation monitors and blacklists made it harder for spam to get across in people’s inboxes. It also made it harder for e-mail servers to be accepted as “legitimate” – which is good because it raises the quality level and hardens the requirements, but on the other side, it gives debugging issues.  Continue reading “E-mail server configuration – through trial and error”