Yes, you are reading it right – this is (probably) the most comprehensive airline complaint ever made. Why ? Because it shows an accurate picture of what really happened with a dose of constructive criticism.
- from the passengers perspective aka the customer – in terms of ALL losses and how to proceed in certain cases
- from the airline perspective – in terms of quality of services , process , communication and how can they improve
Continue reading “The most comprehensive complaint ever – canceled flights, KLM and ignoring customer support, risk management and incident response”
Timestamps – February 2017 to March 9-3-2017 + older ones on the same pattern from May 2016
Continue reading “Email scams – very sloppy Cerber dropper”
Timestamps – end of January 2017 – 26/1/2017 12:06 PM
Continue reading “Email scams – undelivered parcel”
Lately, I’ve been really interested in generating static content. Most websites out there are based on a CMS, WordPress going for 20% of all known websites, reason why I decided that would be useful to have a WordPress static content generator. There are a lot of solutions out there for generating static content and some have an option of importing your WordPress content, but I wanted to see how this can be done. Continue reading “WordPress static content generator”
Another email scam. This time, a bit insistent, as I’ve been getting 6 similar emails in 2 days already, that are informing me that I’ve received a new fax. Continue reading “Email scams – you have received a new fax”
I kept finding strange things in my log files and I wanted an automated way of going through them and banning IPs that are trying weird stuff. The answer in this case was fail2ban and the example that I’m covering in this post is looking out for and banning IPs attempting to use my mail server as an open relay. Continue reading “Getting the hang of fail2ban”
I was looking into web application firewalls the other day and I decided I want to use one or more to get the idea of how they work. My hosting provider did not provide mod_security (WAF module for Apache) on their server, nor I did have access to it, so I decided to try something external. Continue reading “How my traffic dropped 10 times and I’m not worried”
E-mail server configuration can be a pain. Spam was and still is a big problem, especially due to its volume, being almost half the size of all e-mail sent globally. Automated services, filters, reputation monitors and blacklists made it harder for spam to get across in people’s inboxes. It also made it harder for e-mail servers to be accepted as “legitimate” – which is good because it raises the quality level and hardens the requirements, but on the other side, it gives debugging issues. Continue reading “E-mail server configuration – through trial and error”
Spam has been and still is a very annoying issue. It’s better managed nowadays by having multiple blacklists of known “spammy” IPs, better email server configurations and more aggressive spam filters. This also raises the requirement levels that legitimate email servers must adhere to.
Continue reading “Why are e-mails from legitimate server not received”